Share This Post

Customer Strategy News / The Grid - Matt Watkinson

Valuegenie talks to Matt Watkinson about The Grid

The Grid

The Grid


Valuegenie’s David Pinder talks to award-winning business author Matt Watkinson about his new book The Grid.

Matt is an internationally-renowned author, speaker and consultant on customer experience and business strategy.

His first book, The Ten Principles Behind Great Customer Experiences has been described as the definitive book on the subject, winning the CMI Management Book of the Year Award in 2014. Since its release, Matt has become a sought-after keynote presenter, addressing thousands of industry leaders worldwide. His second book, The Grid was released by Random House in 2017, after four years of research and development.

The Grid provides you with a simple way to look at the complex system which is your business. With the possible exception of Warren Buffett, everyone needs to read this book.” (Rory Sutherland, Vice Chairman, Ogilvy Group)

The Grid provides a systematic framework for looking at virtually all the critical aspects of your business, and maybe more valuable, at how each affects the others. It’ll be a rare reader who doesn’t come away with fresh, useful insights into his or her enterprise.” (Walter Kiechel III, author of The Lords of Strategy)

“Matt Watkinson distils strategic know-how into nine ingenious perspectives and, with the use of clever examples, shows us how to apply this technique of thinking to any business problem or market opportunity. An extraordinarily powerful book.” (Dr Jules Goddard, author of Uncommon Sense, Common Nonsense)

The Grid presents a unique, joined up approach to decision-making, revealing both the holistic nature of business and all the key elements a business must consider. Following the tenets of this book will help readers to avoid the costly unintended consequences that can follow on from well-intended decisions. I can safely say that if you only read one business book in your life it should be The Grid.” (Philip Rowley, Chief Financial Officer, Sony Pictures Entertainment)


Valuegenie is the answer to the perennial challenge for businesses – how to attract and retain customers?

Contact [email protected] or [email protected]  to find out more.

Share This Post

Partner of Value Genie LLP - responsible for co-creation platforms, online training and consulting in value creation through value proposition.

Lost Password