The Grid – Matt Watkinson

Valuegenie talks to Matt Watkinson about The Grid

The Grid   Valuegenie’s David Pinder talks to award-winning business author Matt Watkinson about his new book The Grid. Matt is an internationally-renowned author, speaker and consultant on customer experience and business strategy. His first book, The Ten Principles Behind Great Customer Experiences has been described as the definitive book on the subject, winning the CMI Management Book of the Year Award in 2014. Since its release, Matt has become a sought-after keynote presenter, addressing thousands of industry leaders worldwide. His second book, The Grid was released by Random House in 2017, after four years of research and development. “The Grid provides you with a simple way to look at the complex system which is your business. With the possible exception of Warren ...

The Grid – Matt Watkinson

The Grid – a new book from Matt Watkinson The Grid – My Sunday project, to get my head around the new book fromĀ matt watkinson. I was privileged to be asked to review parts of it, so already know some of it, but now getting to grips with ‘the full grid’. It’s a brilliant idea, beautifully written. We will soon be interviewing Matt and talking to him about some of the key concepts in the book. Matt is an internationally-renowned author, speaker and consultant on customer experience and business strategy. His first book, The Ten Principles Behind Great Customer Experiences has been described as the definitive book on the subject, winning the CMI Management Book of the Year Award in 2014. Since its release, Matt has become a sought-after keynote presenter, addres...

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